Why Locksmiths can’t Estimate Prices by Phone?
One great challenge that most locksmiths including the experienced ones that have been in business for a while like Panda Locksmiths face is offering price estimates over the phone. Some clients insist on being told the price of the services over the phone, yet this might not be entirely possible unless technicians get on site, assess the nature of the job then give the right price estimates. This is not to allude that there are any hidden charges or certain under dealings that we don’t want our clients to know about beforehand but it’s due to the nature and complexity of some of the services we offer.
Fixed Price Services
There are certain services that have fixed prices but before we can give estimates over the phone, the client needs to know, in great detail, the nature of the job as well as well as other specifics such as the type of the lock system they have. For instance, we may be able to give fixed prices over the phone for certain services such as lock change, lock rekey, and house lockout services but only if the client is able to tell us the kind of locks systems they have.
For services such as car lockouts, it is extremely difficult to offer estimates over the phone. Various cars have different locking mechanisms and clients are not always aware of the type of car locks they have. This is why it is imperative that we first come on site, assess the lock mechanism and come up with the right price estimate.
Varying price services
Most of the locksmith services will have varying prices depending on the type of the lock, the nature of the job as well as the levels of skills or expertise needed to get the job done. Locksmith services are not always straight forward services that you can use definite steps to accomplish. Even for experienced locksmiths like Panda Locksmiths, who have been offering quality locksmith services to the residents of Chicago and the suburbs of Illinois, we still come across certain challenges when doing our jobs.
These could be the discovery of another problem other than the initial one for which our services were called, getting a different lock system than the one described by the client, having to do more detailed work as opposed to what the client had anticipated etc. All these variables still make it to give correct estimates over the phone.
Customer preference is also another factor that makes price estimates over the phone to be tricky. For instance, when replacing a lock, a customer may prefer a more expensive lock system that might take time and higher level of expertise to install. This would be different if a client went for a simple lock system that takes a couple of minutes to install. You can’t differentiate between the two options unless you get to the client’s residence and they make their preference known to you. This is not possible over the phone.
Don’t be afraid to ask
Even though it is difficult to give price estimates over the phone, Panda Locksmiths makes it easy for you when you call us asking for prices. Our professional team of customer care executives will take time to collect as much information as possible from you so that they can present you with very near estimates depending on your lock system as well as the kind of services you need.
This will however, not be verified until our technicians get on the ground to confirm the figure but we can guarantee that it will be very close to the actual figure. Therefore, don’t be afraid to ask. Our desire still remains to offer you with high quality and affordable locksmith services in Chicago and the suburbs of Illinois.